Questions & answers

You give someone a goblin of their own. It lives in Mossy Hollow, an underground goblin village that’s running right now, and they get their goblin’s own page to name it and check in on it any time.

Yes. The goblins keep to a daily routine on Goblin Standard Time: they wake up, go to work, eat stew and grog, gossip, pull pranks, sing around the bonfire and head home to sleep. Nothing is a recording.

The Hollow runs in your browser, so everyone sees the same goblins and the same time of day, but who happens to be chatting with whom can differ from one screen to the next.

Goblins live fast. A whole goblin day lasts about three minutes of our time, so there’s always something happening when you drop by. Goblin Time is the Hollow’s clock.

Goblins sleep from 8 am to 3 pm Goblin Time, which is only about a minute in real time. A few night owls stay up, so there’s usually someone wandering around. Wait a moment and the whole Hollow wakes up.

Every goblin has a job (mushroom farmer, stew cook, grog keeper, tinker or professional layabout), a personality and a best mate. Open its page to see what it’s up to right now.

1. Pick a goblin on Find a goblin or in the Hollow.
2. Add your name, their name and a personal message.
3. Pay. We email them their gift right away, or you send them the link yourself.

It depends on rarity: Common $3, Uncommon $5, Rare $10, Legendary $25.

Most goblins are Common. About one in five is Uncommon, a few are Rare, and Legendary goblins are very rare: gold, with a crown. Rarity is part of who a goblin is and never changes.

Of course. Choose “For myself” when you gift, name it straight away, and its page is yours.

Your choice. We can email them a private link to their gift right after you pay, or you can send the link yourself: by text, in a message, written in a card. Either way you get the link on the thank-you page and in your receipt. When they open it, they unwrap the gift, read your message and name their goblin.

No. Each goblin can only be gifted once, so the one you choose is theirs alone.

The person you gift it to. You can suggest a name, and they can keep it or choose their own. Every goblin also has a name from the Hollow, which it keeps until it’s named.

Each goblin is named once, so pick one you love. If something went wrong, like a typo, email support@giftagoblin.com and we’ll fix it.

Almost anything kind. Names are shown publicly, so we block rude words.

The private link is the goblin’s home: it’s where the goblin is named and where the personal message lives. Keep it to yourself.

The public link is safe to share anywhere. It shows the goblin, its name and who it’s from, but not the message.

Look for the email: the recipient’s gift email and the buyer’s receipt both have it. If you opened it in this browser before, the “My goblin” link at the top of the page also takes you back.

Still can’t find it? Email support@giftagoblin.com from the address you bought it with and tell us which goblin. We’ll send you a fresh private link (the old one stops working).

The goblin’s name, the gifter’s name and the recipient’s name, as in “From Alex to Sam”. Personal messages and email addresses are never shown.

Your receipt and a backup of your link. If you tick “Send me news from the Hollow”, we’ll also send occasional updates, and you can unsubscribe any time. The recipient’s email is used once, to send them their gift; we don’t add it to any list.

No. There’s no blockchain and nothing to trade. It’s a goblin, a home in the Hollow, and a gift.

Yes, if the gift hasn’t been opened yet. If you change your mind within 14 days of buying, email support@giftagoblin.com from the address you bought with and we’ll refund you in full. The goblin goes back to Mossy Hollow to wait for someone else, and the gift link stops working.

Once the gift has been opened, the goblin has met its someone Up-Top, so we don’t refund it. But if something went wrong (a typo in their email, the wrong goblin, a gift that never arrived), write to us and we’ll put it right.

If a checkout goes wrong on our side (for example, you paid just as your goblin’s hold ran out and someone else got it), we refund you automatically.

Refunds go back to your original payment method and usually show up within 5–10 days.

Mossy Hollow is complete. When every goblin has a home, a new hollow opens with a whole new set of goblins, and the goblins in Mossy Hollow stay right where they are.

Help with a gift (a lost link, a name that needs fixing, a refund, or anything about your information): support@giftagoblin.com

Everything else (questions, ideas, press, or just to say hello): hello@giftagoblin.com